| 1.Size Issue |
Please check what is your size on those links,
Abercrombie:
Ed Hardy:
Juicy Couture:
True Religion: |
| 2.Can I get samples? |
Due to the fact that all products are SURPLUS merchandises, by the time we would send samples the product(s) in most cases will be SOLD OUT anyway.
However if you want to view the quality of the products and try our service there are many products posted with NO Minimum Order Quantities, only for you to try our products before you become a regular, repeated , satisfied customer of ours. |
| 3.How long does order take to get to my home ? |
| It takes about 4-6 business to most countries (such as USA, UK, Austrilia, Canada and other Asia, West European Countries.). |
| 4.How to caculate my shipping cost ? |
Shipping cost depend on the weight of your order. You can put your order on our website, our system will caculate the shipping cost automatically according to your parcel weight and your region. |
| 5.How to track my order ? |
You will get an tracking number like EE******CN from our sales after your parcel sent, and you can go to EMS official site to trace your order or your local post site:
EMS official Site : http://www.ems.com.cn/english-main.jsp
Tracking Links : http://www.ems.com.cn/jsp/track/ttq/e-cha-xun-lian-jie.html |
| 6.How to use Westernunion ? |
Western Union is a global money transfer service, for more than 150 years, the familiar signs of Western Union have stood as a trusted symbol for connecting friends, family and businesses around the world.
You can go to http://www.westernunion.com/, get your local westernunion agent information.
When you send payment by westernunion, you need
Receiver First Name:
Receiver Last Name:
Receiver City:
Receiver Country:
After you send payment by westernunion, please email us back including
Sender First Name:
Sender Last Name:
MTCN Number or Control Number: (You can find this number on your westernunion invoice) |
| 7.RETURN, EXCHANGE & REFUND |
1.::Can I refund if I am not satisfied with your items?
you may return the item in its original, unused condition (including all original packaging and tags)
within 14 days for a full refund, less shipping costs.
2.::How can I return the ordered goods and claim refund?
For the refund of the returned items, customer must afford the shipping fee.
We will refund you the total amount of returned item after shipping fee.
3.::What is your return policy?
Return & Exchange Policy
If you are dissatisfied with your purchase, you may return the item in its original, unused condition (including all original packaging and tags) within 14 days for a full refund, less shipping costs. |
| 8.Sometimes your support response is delayed, why ? |
Our company is handling a very large volume of emails on our products.
We will try to reply all our emails within 24 hours during the weekdays.
Please help yourself in finding the answers u want from our FAQ section. We have placed all the fuequently asked questions here to fasten the process. If you can |
| 9.What happens if the package is damaged or missing when I receive it? |
| If your product is damaged or missing, contact us and notify us of the situation, we will ship another items out to you once we receive back the damaged one.
|
| 10.What is your wholesale policy? |
We have diversiform and flexible wholesale policy for our customers. And wholesale designer clothing is our specialty, we are one of a few online shops who has factory.
| Above 200 USD |
3% Discount |
Above 300 USD |
5% Discount |
| Above 500 USD |
8% Discount |
Above 1000 USD |
10% Discount |
| Above 2000 USD |
15% Discount |
Above 5000 USD |
Contact Sales Please | |
| 11.What payment methods do you accept? |
We accept Bank Tranfer, PayPal, MoneyGram, and Western Union.
Attention: We charge 8% PayPal fee. |
